Welcome to my website!

Hey folks, I'm
Joel Macwan Data Analyst IT Specialist

Personnel with a strong foundation in data analysis techniques and a passion for extracting insights for complex datasets. Excellent problem-solving skills and commitment to accuracy, complemented by the ability to communicate complex information clearly. Eager to contribute to a dynamic team environment, leveraging analytical skills to drive success.

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Things I have designed and achieved throughtout my career

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Experience

2025

IT Service Desk SpecialistScarborough Health - EO

Managed IT service tickets and collaborated with internal and third-party teams to resolve network, application, and integration issues efficiently, ensuring minimal downtime and adherence to SLAs. Maintained detailed documentation, provided professional end-user communication, and contributed to knowledge base development to improve resolution processes and prevent recurring problems.

2024

HIS Service Desk Analyst Niagara Health System

A Service Desk Analyst is driven by our customers and employees representing Niagara HEalth as the company’s highest escalation point with the ultimate goal of restoring and strengthening the user’s loyalty and faith.

2023

Senior Technical SupportConcentrix - Apple

A Senior Technical Support is driven by our customers and employees representing Apple as the company’s highest escalation point with the ultimate goal of restoring and strengthening the customer’s loyalty and faith in Apple as a whole

2020

IT SupportVenom Technologies

A data analyst collects, cleans, and interprets data sets in order to answer a question or solve a problem. They work in many industries, including business, finance, criminal justice, science, medicine, and government.

2019

IT InternNDDB - 4 months

I am skilled in UI-UX designing and have spend a quality time working as a freelancer and gaining more knowledge in the field.

Education

2021

Web Design and DevelopmentConestoga College

Conestoga College is a great college for students especially students with information technology background.I am pursuing my Post Graduation Diploma in Web Design and Development from Conestoga .Im in my last Semester.

2017

Computer ApplicationSardar Patel University

SEMCOM college is affiliated to Sardar Patel University. I achieved my degree in Bachelours of Computer application with 7.58CGPA from here.

2014

Grade 12 ScienceVision School of Science

Vision school of Science is the place where i completed my 11th and 12th science with good grades.

2013

Grade 10St. Ursulla School

St. Ursulla school of Science is the place where i studied from 3rd to 10th and achieved exceptional grades.

Text Me

257 777 777

@JoelMacwan.com

Interested to work together? Let's talk